We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.
Frequently Asked Questions
How much does your service cost?
Pricing couldn’t be easier. Regular weekly customers are charged $1.95 per pound and “by request” customers are charged $2.05 per pound. Dry cleaning and large bedding items are priced by the piece.
How will I be billed?
Which credit cards do you accept?
We accept MasterCard, Visa, Discover and American Express cards.
Is there a delivery charge?
There are no pickup or delivery fees. However, there are service fees in certain areas that we have challenges in servicing.
Is there a minimum charge?
The minimum order is 15 lbs for wash and fold. There is a minimum charge of $40.00 for Dry Clean ONLY orders.
***Some locations do charge additional fees for Baby or Kid clothing. Pricing is subject to location****
I missed my pickup day. Is there a missed pickup fee?
We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out or cancel the day of pickup, we do reserve the right to charge a $40.00 missed pickup fee to cover costs.
Is there any contract or long-term commitment?
None whatsoever. You can cancel or suspend your account at any time.
How often can I change or update my laundry profile?
As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.
What if I am not home when you pick up and deliver?
No problem. Just leave the laundry somewhere we can access it and then log into your account and edit your Pickup/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements.
Do you all sell laundry bags?
Yes we do sell laundry bags. Our laundry bag are built of 100% nylon and holds up to four loads of laundry (appx. 40 lbs).
**Please note that laundry bag purchases are non refundable.
**Some locations require laundry bags to be delivered from our Warehouse, so some locations laundry bags may be delivered separately from laundry.
When will my laundry be picked up and delivered?
That depends on your neighborhood. We make every effort to build our routes to make sure you have a consistent and convenient pickup/drop-off time.
Please note that any laundry greater than 40 lbs may require a 2-day delivery. Any laundry greater than 100lbs may require a 3-day delivery.
When is the latest I could schedule a pick up?
We prefer you schedule your pickup by 8:00 am the day of your pickup. This allows enough time for the drivers to plan their routes for the day.
Is there any way that Bolt Laundry could remind me to leave my laundry out for delivery?
Sure. We send all of our customers email and text reminders 24 hours before scheduled pickups.
I forgot to leave my laundry out on pick up day. What should I do?
Contact Customer Service by calling (866)773-7176 or emailing firstname.lastname@example.org. If our drivers are still in your area, we will make every effort to arrange for a pickup.
Could you pick up and deliver to my place of work
Absolutely. Many of our customers have Bolt Laundry pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.
Its raining outside and I'm afraid my clean laundry will get wet. What should I do?
When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
If theres severe weather and the roads are unsafe will my laundry be returned on time?
However rare this is, it can happen. If there is a storm or other natural occurrences, we will return your laundry to you as soon as it’s safe to for our drivers to do so. We will keep you updated to any changes via phone, email and/or text.
What is the turnaround-time?
You can expect your laundry to be returned the very next day after we pick it up.
Please note that any laundry greater than 50 lbs may require a 2-day delivery. Any laundry greater than 100 lbs may require a 3-day delivery.
Where is laundry left for pickup/drop-off?
We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans.
Can I put my pickups on hold while I'm on vacation or out of town?
If you’re going to be away just log into your account and place your account on “Vacation Hold” until you return.
Can I get texts as well as, or instead of, emails?
Absolutely. Just log into your account and adjust your notification settings.
I want my laundry washed, dried, and folded a specific way, is that possible?
Absolutely! You have full control over how your laundry is done. Choose the water temperature, the type of detergent, and whether you like fabric softener or not. You can also tell us how you want your clothes dried and folded.
Will my clothes be washed or dried with other customer's clothes?
No. We wash and dry our customers’ laundry individually in separate machines.
What happens if I have special instructions one week?
Simple. Just log in to your account and update your Laundry Preferences adding a note in the “Laundry Instructions” or “Folding Instructions” field. Our employees check your personal laundry profile for any changes every time they process your laundry.
Can I get my clothes air dried?
Yes, but please keep in mind that since we have a next day turnaround time, some clothes will be returned damp.
What happens if you lose/damage some garments?
While we are known for our high quality care, mistakes can happen. If we lose or damage an article please notify customer service within 48 hours of the laundry being returned to you. Unfortunately we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
I'm really particular about how I like my laundry done. Can I make special requests?
We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions.
Do you wash, dry, and fold bedding?
Yes, we do!
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